• Are your fragrance oils alcohol free?

    Yes, all of our fragrance oils are alcohol free.

    Fragrance Oils 

  • Are your fragrance oils animal cruelty free?

    Yes, all of our fragrance oils are animal cruelty free.

    Fragrance Oils 

  • Is shipping & delivery free?

    Yes, shipping & delivery is free for all UK orders.

  • How quickly will I receive my order?

    As soon as your order is received, we usually ship within 1 to 2 working days. Our fragrances usually have a lead time of 2-4 days. Lead times are also visible next to each of our products.

  • What are intensity levels?

    Intensity levels (found above the description on each of our fragrance oils), refer to the strength or concentration of the scent. They indicate how potent or noticeable the fragrance is when applied or diffused.

    (A link to our blog will explain in greater detail how intensity levels work.)

    Intensity Levels 

  • Do the fragrance oils come in a gift box or a pouch?

    Our 6ml & 12ml fragrance oils come with a custom King of Klubs gift box as standard. Our 3ml fragrance oils come with a custom King of Klubs pouch as standard.

    Fragrance Oils 

FAQ

Delivery

How quickly will I receive my order?

As soon as your order is received, we usually ship within 1 to 2 working days. Our fragrances usually have a lead time of 2-4 days. Lead times are also visible next to each of our products.

Do you ship internationally?

Yes, we do ship internationally.

I haven't received my delivery?

Couriers may have slight delays when delivering packages during the busy periods.

If assistance is required, please contact: sales@kingofklubs.co.uk

FAQ

Orders

There is a problem placing my order?

If you are experiencing any difficulties placing an order, please contact: sales@kingofklubs.co.uk & we will get back to you as soon as possible.

How quickly do you fulfil orders?

As soon as your order is received, we usually ship within 1 to 2 working days. Our fragrances usually have a lead time of 2-4 days. Lead times are also visible next to each of our products.

Where is my order?

As soon as your fragrance oil order is received, it is usually shipped within 1 to 2 working days.

Once your order has been dispatched, a confirmation email will be sent. it will also contain the tracking information for your order.

Please ensure that there may be delays with transit, & although it is unlikely, deliveries may arrive to you later than expected.

If further assistance is required, feel free to contact: sales@kingofklubs.co.uk

Can my order be cancelled?

Once the order has been dispatched, unfortunately we are not able to cancel your order.

If the order has not yet been dispatched, you are able to cancel your order. Please contact: sales@kingofklubs.co.uk

An item is missing from my order?

If an item is missing from your order, please contact: sales@kingofklubs.co.uk as soon as possible & we will look into it.

FAQ

Payment

What are the payment options?

We currently accept VISA, Mastercard, Paypal, American Express & Apple Pay

Where can my promo code be used?

Your promo code can be used during the checkout process.

Please ensure that the code is used within its valid date & hasn't expired.

Ensure the code is successfully applied to the order before the purchase is made. Discounts & codes will not be applied afterwards.

If you don't have a promo code, keep your eyes peeled, as we occasionally run offers & promotions. Subscribe to our newsletter & check out our social media to keep up to date & ensure you get a code.

FAQ

Returns

Are returns or exchanges accepted?

For fragrance oils & a bling thing collection, we do not accept returns or exchanges due to hygiene reasons.

My items have arrived damaged?

We're here to help

Please contact us at sales@kingofklubs.co.uk within 14 days & we will look into this as a matter of urgency.